Peruvian alpaca gifts

Returns, store by store

Each store sets its own rules. Here is what each one publishes, quoted from its returns policy.

• All Alpaca

  Return window: 15 days (For exchanges; money refunds only within 2 days of purchase (cancellation).)

  “Tendrá un plazo de 15 días calendario, contados a partir de la fecha de recepción del pedido, para presentar una solicitud formal”

  Return shipping: You pay

  “Usted será responsable de pagar los costos de envío para devolver su artículo y recibirlo de vuelta.”

  Send returns to: Peru (Inferred: stated in the EU section; the general section doesn't name an address.) (inferred)

  “El cliente será responsable de los costos de devolución del producto a nuestras instalaciones en Lima, Perú.”

  Returns policy, checked Sep 26, 2026.

• Alpaca Collections

  Return window: 30 days

  “we’ll gladly accept returns or exchanges of unworn and unwashed merchandise within 30 days of receiving your order.”

  Return shipping: You pay

  “Please note that we do not provide a return label, and shipping costs are non-refundable unless the return is due to a product defect or damage.”

  Send returns to: An address in the US

  “Alpaca Collections Returns Department 302 S. Byrne Road, Building 401 Toledo, OH 43615”

  Returns policy, checked Sep 26, 2026.

• Etno Alpaca

  Return window: The store's pages contradict each other

  “The customer to obtain a full refund or a replacement must make the request for exchange of products within 72 hours after receiving the merchandise.”

  “Return within 30 business days of receiving the package to be eligible for a refund.”

  Return shipping: You pay (Stated for exchanges; not stated for refunds.)

  “All expenses derived from said exchange will be in the name of the client.”

  Send returns to: Peru

  “Return address: Etno Alpaca San Agustin 204, Cusco Perú”

  Returns policy, checked Sep 26, 2026.

• Incalpaca

  Return window: Not published

  Return shipping: Not published

  Send returns to: Peru

  “Una vez que la solucitud haya sido aprobada, el cliente necesariamente deberá devolver el (los) producto(s) en perfecto estado a nuestra dirección en Arequipa”

  Returns policy, checked Sep 26, 2026.

• Krimson Klover

  Return window: 14 days

  “All returns must be made within 14 days of purchase.”

  Return shipping: You pay

  “Please note that shipping costs are deducted from your return.”

  Send returns to: Not published

  Returns policy, checked Sep 26, 2026.

• Kuna USA

  Return window: 30 days

  “Items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery to the KUNA return address.”

  Return shipping: Free (the store pays)

  “Attach the return label in the original packaging and schedule a pick up with FedEx, or bring the return to a FedEx location. Shipping costs are complimentary.”

  Send returns to: Not published

  Returns policy, checked Sep 26, 2026.

• PAKA

  Return window: 30 days

  “Our return and exchange policy lasts 30 days.”

  Return shipping: The store's pages contradict each other

  “If your return is approved, we hold you accountable for all shipping costs. (refund policy)”

  “Free Returns & Exchanges Shop risk-free with our no questions asked 30-day policy (US only). (shipping policy page)”

  Send returns to: Not published

  Returns policy, checked Sep 26, 2026.

• Peruvian Connection

  Return window: 30 days (Returns after 30 and within 90 days get merchandise credit.)

  “Peruvian Connection will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 30 days (with tags attached)”

  Return shipping: You pay

  “Return shipping is the responsibility of the customer.”

  Send returns to: Not published

  Returns policy, checked Sep 26, 2026.

• Peruvian Link

  Return window: 30 days

  “We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.”

  Return shipping: Not published

  Send returns to: An address in the US

  “Please note that returns will need to be sent to the following address: 589 Airline Rd, Amherst Maine 04605”

  Returns policy, checked Sep 26, 2026.

• Qinti

  Return window: 15 days

  “Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.”

  Return shipping: You pay

  “You will be responsible for paying for your own shipping costs for returning your item.”

  Send returns to: An address in the US (The policy names a different business (Artisan Silver & Gifts) as the return address.)

  “To return your product, you should mail your product to: Artisan Silver & Gifts, 531 E Main Street. Blue Ridge, GA 30513.”

  Returns policy, checked Sep 26, 2026.

• Sol Alpaca

  Return window: 30 days

  “Sol Alpaca has a 30-day return policy, which means you have 30 days after receiving your item to request a return.”

  Return shipping: You pay

  “The customer is responsible for all shipping costs associated with the return of the merchandise.”

  Send returns to: Peru (Inferred: the exchange instructions mention Peruvian customs; the return address is sent after approval.) (inferred)

  “This documentation is essential for Peruvian customs and to ensure your new item is processed correctly.”

  Returns policy, checked Sep 26, 2026.